Communication is one of the most important aspects of doing business and today many employees spend a large portion of the day on a phone. Many offices now use wired or wireless headsets for calls rather than traditional phone handsets.
Studies show that using them can improve productivity by up to about 40 percent. Apart from offering more productivity, they also have significant physical benefits and can also improve morale.
Reduces back and neck pain
Cradling a phone between the ear and shoulder leads to poor posture. Over time this causes many people to suffer from back and neck pain. It can even lead to repetitive strain injuries. A headset allows employees to sit up straight and keep the shoulders relaxed.
Reduces distracting background noise
Using a headset with noise-canceling technology means the microphone filters out background noise. A caller will be able to hear clearly, even if the employee is in a noisy environment. By using a binaural headset that covers both ears, any distracting background noise is eliminated and full concentrate on the call is possible.
Active noise cancellation headsets virtually eliminate low-frequency sounds, such as the hum of an air conditioner. Microphones counter ambient noise in the headset, whether this is people talking or simply a fan whirring close by. Users can control the sound coming in by turning the amplifier up and down based on their personal preference.
With a phone in the hand, an employee has limited movement. One hand always has to be on the phone and the radius of movement is limited to the length of the phone cord.
Using a headset gives the employee the freedom to use a computer, make notes and handle documents while on a call.
A wireless headset offers the freedom to leave the desk and move around during a phone call. Employees are able to find a file or ask a colleague a question. Wearing a headset thus enables multitasking and increases efficiency.
A handset lifter/EHS cable allows users to answer a call while away from the desk. The headset rings when a call comes in. As a result, employees do not have to spend as much time chasing up voicemails.
A headset may come with dual Bluetooth connectivity which means it can connect to two devices at the same time (for example, calls and music). A headset can also be Skype for Business certified for use both indoors and outdoors.
With the increased use of mobile technology, working on the go has become essential for many businesses. They need to have the right equipment if they want to keep up with the competition.
The smartphone has become a vital tool and many companies today focus communication efforts on smartphones. Using headsets allows the users of smartphones to talk to colleagues or customers while receiving and sending information on their devices.
Offers customers better service
Headsets allow employees to offer better service. Wearing a headset means the microphone stays in the same position no matter how much the head moves. This keeps voice quality and volume consistent during the call.
The noise-cancelling technology means that customers receive concentrated attention, even when employees are working in a busy, noisy environment.
For those who worry about radio frequency radiation exposure when using a cell phone, a headset can reduce this exposure. A Bluetooth headset emits a fraction of the radiation emitted by a phone.
The use of headsets can result in healthier and more productive employees as well as satisfied customers. Companies who want to remain competitive should consider investing in headsets if they haven’t done so already.